Anytime a person must gather information, there is no substitute for asking the right questions. Asking the right questions means asking someone to teach you things you do not know, or correcting you if your knowledge is distorted. We see forms of questions all around us: a manager interviews a job applicant, a detective talks […]
leading teams
The Science of Curiosity
Curiosity starts early. Children throw cups from highchairs over and over, testing gravity and their parents. They repeat the same noises and ask the same questions, exploring sound and language. When everything is new, there are countless experiments to run. The answers are awe-inspiring: sunsets, gravity, hula hoops, and bugs. As more and more questions […]
Investigative Leadership
Eight years ago, Craig Ross achieved a career milestone. He became the majority owner, CEO, and president of Verus Global, a leadership development organization based in Littleton, Colorado. There was no time to celebrate because of declining profits and growth. “For the first time in my career, I was asking questions I’d never asked,” Ross says. […]
The Counsel of Scorpions
Solomon was said to be the most successful king that Israel ever had—renowned for his wisdom and his riches. His heir Rehoboam, not so much. Of the 12 tribes of Hebrews that constituted the nation of Israel, 10 revolted under Rehoboam’s reign. Later leaders would manage shaky alliances. But after Rehoboam, it was no longer […]
The Science of Intuition
Your intuition is a lot like Shawn Spencer. If you’re not familiar with the hit TV show Psych, Spencer is a private detective with a twist: he has everyone convinced he is psychic. In fact, his supernatural, detecting power is nothing more than exceptional attention-to-detail. How is this like intuition? Though people are apt to […]
Big Data is Overrated
If thou gaze long into an algorithm, the algorithm will also gaze into… well, not exactly thee, right? More like a patchy portrait of your likeness churned out by a mimeograph low on ink—sharply delineated in a few areas, sure, but hazy and obscure in many others. Yet close enough in the broad strokes to […]
How to Avoid a Nuclear War
You will never make a fully-informed decision. Accept it. The reality is that every choice involves using limited information, can have unforeseen consequences, and, because of conditions that change before your very eyes, may end up being the wrong decision anyway. Then you will have to change your mind. Yet you still can make good […]
Words as Self-Sabotage
You are often your own worst enemy. It starts with the words out of your mouth and the voices in your head. From telling yourself that you aren’t knowledgeable enough to take on a new challenge to the nagging doubts about important career moves, the negative words in your mind are obstacles to the success […]
The Science of Words
The idea of self-talk elicits images of less-than-sane people muttering to themselves as they stumble about less-than-safe streets. I try not to look like that when I talk to myself. In theory, this means ensuring my internal monologue is actually internal when other people are about. In practice, people are always sneaking around corners and […]
Words That Changed History
People have delivered countless speeches in history. But even speeches delivered by the most prominent people, on the most auspicious occasions, routinely make little difference. Think of presidential speeches, like inaugural or State of the Union addresses. How many of them had any lasting impact? Just a few, like John F. Kennedy’s 1961 exhortation to […]
5 Ways to Hold Shorter Meetings
When Bryan Stockton was pushed out as CEO of toymaker Mattel, he fingered a complacent company culture for dipping profits. In fact, he went one step further and blamed the lack of innovation on bad meetings. Stockton’s story has been on my mind because I’m releasing a new book today called No Fail Meetings. Meetings […]
How to Shut Down Annoying Meeting Behaviors
As a young leader, I was excited to attend the annual gathering of my professional organization. It promised three days of learning and networking, plus a few business sessions. During the first session, one of my elder colleagues, a man wearing bright red suspenders, rose to ask a question, something about whether a point of […]
How Did We End Up with So Many Meetings?
Meetings are a necessity. Meetings also often stink. Typically, they are a waste of time. There are too many meetings—and most of them are often poorly-organized, lack coherent agendas, serve to do little more than reaffirm hierarchies than achieve results. As a result, poorly-run meetings cost companies $37 billion a year in lost productivity. Employees […]
Don’t Bet the Farm on Brainstorming
I can tell you with some precision the moment I first doubted group brainstorming. This was many moons ago. A medium sized media firm that wanted to grow much larger had engaged my consulting services. They held a company-wide powwow, flying most of the managers and yours truly to corporate headquarters in Darkest Peru. The […]
4 Things Your People Need to Win at Work
Good leaders know that you’re only as strong as your team. Businesses thrive or fail based on your team’s ability to execute the organization’s mission and goals with skill, precision, and passion. Companies today lob everything from free gym memberships to unlimited vacation days at their most qualified applicants. But putting the right people in […]
Just Enough Cook
Steve Jobs was a virtuoso. Using technology and design, he changed the way we think about computers, phones, music, and movies. Tim Cook, by contrast, comes off as a boring technocrat. Jobs’s chosen successor as CEO of Apple is good at keeping the global supply chains for the company’s products going, which sounds like great […]
More Manager, Less Micro
“How’s it going?” The query sounds warm and innocuous enough coming from a friend or sibling. But to an early-career employee the boss just-two-minutes-ago assigned a task, it can be a stark signal that you’re probably working for a micromanager. The greeting often conveys that you’re answering to an OCD-ish, down-to-the-minute-details kind of boss, one […]
A Culture of Rising to the Challenge
Building an internal culture that loves a challenge is not just a good thing for businesses to do. It is actually essential if that company is going to grow. Employees that are never pushed or challenged grow bored, and surveys have reported that a stagnant work environment is the number one reason that workers look […]
4 Steps to Foster Creativity
Creativity is not some remote and solitary island. Each day, from the studios of legendary visual effects outfit Industrial Light & Magic to the conference rooms of ad agencies to the mission control rooms of NASA, teams of people come together to conceptualize, develop, and realize innovations in everything from movies to public policy. Yet […]
Automation for the People
If you want to understand how hard it can be to automate, consider the many attempts to replace cashiers with self-checkout systems. To wit, CVS pharmacies were once lousy with self-checkout systems, which I personally tried to use, many times, to get out the door faster. Almost every time, some loud error sent me to […]
End Your Fear of Power Sharing
It started with my first day on the job. I’d just been named senior leader at a growing organization with a generously-sized staff. Yet there were problems, as there are in any institution, and I was determined to solve them. All of them. Right away. Communications was a weak point, so I decided to personally […]
Go Viral, and Stay That Way
The question prodding us to increased productivity is almost never, “How do I fit more work into my day?” That question leads to productivity “hacks,” an exhausting pace of work, and endless to-do lists that never completely get done because there are only so many hours in the day. A better question to ask, instead, […]
The Science of Meditation
Three years ago I boarded a crowded, somewhat dirty bus and set off for Wat Suan Mokkh, a Thai forest monastery. The grounds featured giant monitor lizards and bats that would fly low at dusk, almost touching you with their wings. Though the bat-filled evenings were a highlight of my trip, they were not my […]
I Love Energy!
“Are you tired, run down, listless? Do you poop out at parties? Are you unpopular? The answer to all of your problems are in this little bottle!” This quote, from Lucille Ball on I Love Lucy, is both hilarious and timeless. Her Vitameatavegamin bottle made some pretty large promises that only required an alcohol content of […]