It is in our nature to make assumptions. To take whatever we experienced in the past and allow it to shape how we see the future. And this affects how we set[...]
If you want to understand how hard it can be to automate, consider the many attempts to replace cashiers with self-checkout systems. To wit, CVS pharmacies[...]
It started with my first day on the job. I’d just been named senior leader at a growing organization with a generously-sized staff. Yet there were problems,[...]
Back in early 2007, I faced an interesting choice. By just about all accounts, I was doing great as an international sales director for a stable infomercial[...]
A year after the New York Times published a brutal exposé on Amazon’s 24/7, on-the-job culture, the retail giant announced it was experimenting with a[...]
When Martin Luther King Jr. accepted the ministerial call from Dexter Avenue Baptist Church in Montgomery, Alabama, he was just twenty-five years old. That was[...]