Erin Winick helped speed the progress of technology in America, and now she has mixed feelings about it. As an intern at a Southern California company, Winick[...]
Years ago, I learned a valuable lesson: the answers we get are determined by the questions we ask. Here are seven better questions you can ask in the midst of[...]
Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find[...]
When I first joined Thomas Nelson, communications with most of our staff were not where they needed to be. There was a joke at the time that was all too[...]
I am not the first person to make this observation, but it is worth repeating. Too often, I meet young leaders are frustrated because they canβt control[...]
In her book The Future and Its Enemies, Virginia Postrel classifies people as either stasists or dynamists. Stasists resist change and try to tightly manage[...]
Most of us start pursuing our goals with great focus and intensity, but roadblocks inevitably surface before weβre far down the road. We might be tempted to[...]
If you are working hard to change your behavior and not seeing much progress, maybe it is because you are the victim of a bad story—one you can change.[...]
Why is it is so difficult to change? Whether it is our personal lives, our organizations, or our communities, real and lasting change is difficult. According[...]
Our interaction with the Web and the expectations it creates have shaped what we expect from our leaders. Therefore, if leaders are going to be effective with[...]
Every stream has a current. Throw a twig or a piece of paper into the water, and it will drift with the current. This is natural. It is simply the way things[...]