If anything is certain in leadership—whether you’re leading a large company, a mid-sized team, or a family of four—it’s that bad things will happen.[...]
When you think about how you receive feedback, what comes to mind? Initially, you probably feel defensive. Your brain immediately goes to the most painful part[...]
How do you feel when there’s a difficult conversation brewing at work that you won’t be able to duck? Unless you’re a sociopath, the answer is usually[...]
I have fired off my share of angry letters and e-mail. Honestly, I cannot think of a single time when these communiques had a positive effect. Here are six[...]
What does marriage have to do with leadership? Everything. If you can’t learn to manage conflict with those closest to you, how can you manage it with[...]