I have fired off my share of angry letters and e-mail. Honestly, I cannot think of a single time when these communiques had a positive effect. Here are six steps you can take when you are tempted.
I often hear people complain about how long it takes to get a response to e-mail. Sometimes, to be sure, it is because the person they are waiting on is inept. The simplest request gets lost in a sea of unprocessed e-mail.