Most leaders would like to change their corporate culture, but they don’t know how. In this post, I outline six steps.
In the face of new volatility in the financial world and a tightening labor market, how can you find and keep the talent you need without simply throwing more and more money at the problem? If that’s the question you are asking, you’re on the right track. Here’s why: I know many leaders who’ve tried […]
Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]
When I first joined Thomas Nelson, communications with most of our staff were not where they needed to be. There was a joke at the time that was all too accurate. If you worked at our publishing house and wanted to know what was coming next, you’d just have to find out about it in […]
Whenever an organization rolls out a major change, clarity and alignment are essential. Without those two things all the best intentions amount to little more than heartburn and headaches. As a leader responsible for a large company, I have experienced the difficulty of getting clarity and creating alignment with my team. In one instance, we […]
Recently, my wife bought me a Labradoodle puppy. I had wanted one ever since my daughter got hers. My grandson named him “Charlie Brown,” since his fur was a beautiful chocolate brown color. Though he was born in January, we didn’t get to meet Charlie until last week. He spent the first eleven weeks at […]
The TSA is suffering a backlash in the court of public opinion. This entire mess was largely avoidable. How? Through a better executed communications strategy.
Change is difficult for most organizations. It is made even more difficult when leaders resist it. It is my observation that leaders have either one of two postures when it comes to change. This makes all the difference in terms of the outcome. Let me explain.
Every stream has a current. Throw a twig or a piece of paper into the water, and it will drift with the current. This is natural. It is simply the way things work. Organizations are similar to streams. They too have a flow.