People have way more potential than we often think they do. They can change, but unless we find the courage to speak up, they may not have the opportunity. Here are three truths to remember when you are faced with having a difficult conversation.

Good conversationalists have great influence. In this post, I share five strategies I have learned for having better conversations.

Our interaction with the Web and the expectations it creates have shaped what we expect from our leaders. Therefore, if leaders are going to be effective with the current generation of Internet-savvy followers, they must adapt their leadership style. I call this Leadership 2.0.