Whenever an organization rolls out a major change, clarity and alignment are essential. Without those two things all the best intentions amount to little more than heartburn and headaches. As a leader responsible for a large company, I have experienced the difficulty of getting clarity and creating alignment with my team. In one instance, we […]

The TSA is suffering a backlash in the court of public opinion. This entire mess was largely avoidable. How? Through a better executed communications strategy.