Many words in the English language are difficult. In fact, there’s even a Dictionary of Difficult Words. But none are more difficult than these: “I’m sorry. I was wrong. Will you please forgive me?”

As a leader, you are going to draw fire. People will criticize you. But the greatest leaders are not easily offended. Instead, they remember these three simple truths.

I have fired off my share of angry letters and e-mail. Honestly, I cannot think of a single time when these communiques had a positive effect. Here are six steps you can take when you are tempted.

When a leader falls, it impacts everyone. It is easy to be angry or become cynical. In this guest post, Lisa Whittle reminds us to remember five truths.

The way we deal with offenses will determine the course of our spiritual journey. Here is my premise: “If you are going to survive—and fulfill your God-given calling—you must learn to handle criticism and overlook offenses.” In this speech I provide four truths about offenses.

Recently, I wrote about how leaders must learn to handle criticism and overlook offenses. I think this is the number one way that leaders can get derailed and rendered ineffective.