grace

Our words carry enormous weight. More than we sometimes think. They often impact people for decades, providing the courage to press on or the reason to give[...]

As a leader, you are going to draw fire. People will criticize you. But the greatest leaders are not easily offended. Instead, they remember these three simple[...]

Why is it that some people get more grump as they get older and others become more joyful. Perhaps it's a matter of how we choose to view what happens to[...]

The way we deal with offenses will determine the course of our spiritual journey. Here is my premise: “If you are going to survive—and fulfill your[...]

Recently, I wrote about how leaders must learn to handle criticism and overlook offenses. I think this is the number one way that leaders can get derailed and[...]

Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels.[...]

The use of e-mail in corporate culture is pervasive. I rarely get letters any more. Even phone calls are uncommon. But I get scores of e-mail messages every[...]