Frequently Asked Questions

1. What’s new with the recent update of the planner?

   The simple answer is, everything. We kept our customers’ favorite parts of the old version and streamlined the design so it’s even more effective. This includes updated goal details, monthly calendars, rolling quarters, rituals, daily pages, and more. We’ve even revamped the Weekly Preview and Quarterly Preview pages to allow for greater processing, discovery, and planning. With the new design and updates, the planner makes goal setting and achievement even easier.

2. How much is shipping?

   Domestic shipping is a flat rate of $4.99 per shipment within the 48 contiguous United States. For the annual subscription, this charge breaks down to $1.25 per shipment (for four shipments).

   International Shipping (including Alaska, Hawaii, and APO/FPO boxes) are calculated based on location. Once you enter your address information on the purchase page you will see the shipping charges populate for your individual order.

   ***For annual subscriptions, please be aware that the shipping charge you pay upon checkout is a one time charge, paid with your order, and will not be recurring with each shipment. This one-time shipping charge covers all four deliveries!

3. I live outside of the US. Do you ship internationally?

   Yes! We’re excited to be offering International shipping to most countries, with the exception of North Korea, Cuba, Iran, North Sudan, and Syria.

   Additionally, special requirements may be encountered for shipments to Russia. We recommend USPS Priority Mail International for shipments to this country.

4. Can you ship all 4 planners in my Annual Subscription at one time?

   Our products are set up so that an annual subscription ships one per quarter and single planners ship all at once. Therefore, if you need multiple planners in one shipment the single planner option would best suit your needs.

5. How does the annual subscription work? What are the advantages of getting one?

   Since the Full Focus Planner® is built for a 90-day achievement cycle, an annual subscription allows you to get four planners per year. While you only pay once up front each year, you will continue to get a fresh planner every quarter. You can cancel anytime without penalty. This is less expensive and much simpler than ordering single planners each time you need a new one.

   Like a magazine subscription, your annual planner subscription will renew each year until you cancel.

   Plus, you still have access to our 30-day money-back guarantee — so if you receive your first planner and decide it’s not for you, you can get a full refund in the first 30 days.

6. When will I receive my first Full Focus Planner®?

   Most orders are processed for shipment within 24 hours. Delivery times can range from 3-8 days for domestic shipments and up to 14 days for internationals shipments. You will receive tracking details once your order is shipped so you can keep an eye out for delivery!

7. Where can I find the video tutorials that show me how to use the planner?

   Go here: Full Focus Planner Tutorial Videos to access our video tutorials! This planner is the only one in the market to be accompanied by a series of instructional videos. We are really committed to helping you make the Full Focus Planner® a game-changer for your daily productivity and goal-setting, and we want to be sure you know exactly how to get the most out of each framework.

8. How can I view/manage my annual subscription?

   Click here to create an account! Be sure to use the same email address you used to purchase. Inside your account, you can update your address, view your upcoming orders, update your payment information, and more!

9. How can I get my planner to lay flat?

   Some have reported having trouble getting the planner to lay flat. Michael very recently recorded this video, and shared it within the Full Focus Planner® Think Tank on Facebook.

   It is appropriately titled "How to Get Your Full Focus Planner® to Lay Flat", and we feel that it may help with your experience!

10. Do you have a refund policy?

    Absolutely. You’re always protected by our 30-day money-back guarantee, and it starts from the day you receive your planner in the mail. If you decide this is not the planner for you then simply reach out to us at support@fullfocusplanner.com,and we’ll make sure you get a full refund within the first 30 days from the date of delivery. This also applies to the first planner of your annual subscription, so your subscription order is entirely risk-free.

    Following our 30-day money-back guarantee, annual subscriptions are not eligible for cancelation and refund. However, subscription renewals can be canceled at any time without penalty.

11. This feels a little overwhelming, where is the best place to start?

    We recommend you start with the Day Pages, particularly the Daily Big 3. The is the fastest way to get momentum quickly and start seeing results almost immediately. You can then learn about the other features of the planner and integrate them into your lifestyle as time allows. The goal is progress, not perfection!

12. What if I’m struggling to get started because I’m afraid I’ll make a mistake?

    We recommend you try the Pilot Frixion Erasable Gel Pens. These can be found at Amazon by clicking here. They are amazing. If you want a little nicer version, check this one out.

    Please note, however, that if you leave your planner in the sun and it gets too warm, the ink will disappear.

13. How can I attach a pen to my planner?

    There are many options out there but Michael is currently using this!

14. I’d like to use this system on my device. Can I get a digital version? Will you ever create an app?

    Research shows that our brains like paper more than screens. We learn better, remember more, process more thoroughly, and understand more fully when we write things down rather than when we type them out. Something about the tactile experience of writing pen-to-paper creates a productive boost for our cognition. In addition, our devices can be distraction machines and focus is the ultimate goal of this planner.

    Michael loves digital solutions when they’re useful for a higher level of productivity. In terms of releasing an app for this, it’s something we may consider, though it would be further down the road. Right now, we’re convinced that there’s a huge value in analog for this planning tool.

15. What are the specific dimensions and details of the planner?

    Dimensions: 6" x 9"

    Cover: Hardcover

    Pages: 256

    Lay-Flat Binding

    Fountain Pen Friendly

    You’ll have 91 daily pages (since it’s made for a 90-day achievement cycle) alongside goal template pages, a ritual planner, weekend optimizer pages, a monthly calendar view, an ideal week template, and pages for weekly and quarterly reviews. The planner has two different colored ribbon markers, an elastic enclosure, lay-flat binding, and high-quality paper. It has a cloth-over-boards finish with an embossed bronze logo on the front.

16. How does this planner incorporate elements from 5 Days to Your Best Year Ever® and Free to Focus®? Do I need to be familiar with those courses to use this planner?

    You do not need to be familiar with those courses to use this planner. But if you’re a student of one or both of those courses, this will definitely help you put the specific goal-setting and productivity principles you’ve learned into practice on a daily basis! Here are some elements you’ll recognize:

    • SMARTER Framework Goal Templates
    • Ideal Week Template
    • Ritual Planner
    • Big Three Task Framework (built into each daily page)
    • Weekend Optimizer Worksheets
    • Weekly Reviews
    • Quarterly Reviews

17. What if the planner goes on sale after I purchase? Can I take advantage of the sale price?

    We are more than happy to honor promotional pricing for all customers who have purchased in the prior 30 days from the start of the current promotion. Our team will issue a partial refund in the amount of the difference between your purchased price, and our sale, and for subscription customers we’ll be sure your future renewals match this special pricing as well.

18. Do you have an affiliate program? Can I get credit if I refer someone to the planner?

    No, we are not currently offering an affiliate program or a referral program for the planner. We hope to offer both of these programs in the future, so please stay tuned for details!