Frequently Asked Questions

1. What’s the difference between Classic, Executive, and Bold?

   The three lines contain the same proven Full Focus framework for goal achievement and focused productivity, but with a different style to match the personalities of our consumers. The Classic has either an Oatmeal or Navy hardcover, and the interior has been given a cleaned up design. The Executive has a black European bonded leather cover with a cleaned up interior for a polished look. Finally, the Bold features the most changes with a fashion-forward exterior (in French Blue, Olive, Poppy, or Eggplant) and it’s designed by Megan Hyatt Miller. While the Bold will still have the same Full Focus framework, the design of the interior is updated and printed in two-color.

2. What's an Annual Subscription?

   Since the Full Focus Planner is built for a 90-day achievement cycle, an Annual Subscription allows you to get four planners per year. While you only pay once up front each year, you will continue to get a fresh planner every quarter. This is less expensive and much simpler than ordering single planners each time you need a new one. You can cancel anytime without penalty, but you will continue to receive any planners left in your Annual Subscription. Your cancelation will only impact your next Annual Subscription renewal.

   Like a magazine subscription, your annual planner subscription will renew each year until you cancel.

3. Can you ship all 4 planners in my Annual Subscription at one time?

   Our products are set up so that an Annual Subscription ships one per quarter and single planners ship all at once. Therefore, if you need multiple planners in one shipment the single planner option would best suit your needs.

   The only exception to this is our International Subscribers. They will receive all their planners at once so they don’t have to wait so long between shipments.

4. How much is shipping?

   Single planner: Domestic shipping (within the 48 contiguous United States) is a flat rate of $4.99. For more information about international shipping visit fullfocusplanner.com/international.

   Annual Subscription: Domestic shipping (within the 48 contiguous United States) is a fee of $2.99 per shipping. This shipping charge will happen automatically each time your new planner ships each quarter. For information about international shipping visit fullfocusplanner.com/international.

   If you select an Annual Subscription but also add other products to your cart, you will be charged a flat shipping rate of $4.99 in addition to the quarterly $2.99 shipping rate for your Annual Subscription. You will only be charged the flat rate for the other products once.

5. Do the planners ship internationally?

   Yes, we ship internationally. For more information about international shipping visit fullfocusplanner.com/international.

6. When will I receive my mail piece?

   UPS Mail Innovations inducts your mail piece into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver the mail piece within three to five days, on average.

7. Why is my tracking information unavailable?

   UPS Mail Innovations requires 24 to 48 hours after the piece has been shipped before tracking is available. If it has been more than 48 hours and tracking information is still unavailable, please contact us at fullfocusplanner.com/support.

8. Why can't I see where my mail piece is in the USPS system?

   Once a package enters the USPS system, tracking updates are only available for those mail pieces utilizing a postal confirmation of delivery service (Delivery Confirmation or Confirm).

9. What if I’m a current Annual Subscriber, but want to switch lines?

   If you are an Annual Subscriber, here’s how to switch to a different Full Focus Planner line mid-subscription:

   1 - Order a new Annual Subscription for the planner of your choice. Once you order a new Annual Subscription, your new planner will get shipped out.

   2 - Our team will automatically cancel your existing subscription, and refund you the remainder of your subscription within 30 days. You will not need to do anything on your end.

   If you are an International Subscriber, you have the option of switching to a new line at the time of your subscription renewal. Since all four planners are shipped together, we are not able to accommodate changes mid-subscription.

10. Do you have a refund policy?

    Absolutely. New customers have 30 days from the date of receiving their product to request a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To process your return, please contact support.

11. Where can I find the video tutorials that show me how to use the planner?

    Go here: Full Focus Planner Quickstart Videos to access our video tutorials! This planner is the only one in the market to be accompanied by a series of instructional videos. We are really committed to helping you make the Full Focus Planner a game-changer for your daily productivity and goal-setting, and we want to be sure you know exactly how to get the most out of each framework.